Troubleshooting Proxy Service
The following are potential errors that may occur during installation and how to resolve each.
| Error Message | Resolution |
|---|---|
| Service ‘Enterprise Auditor FSAA Proxy Scanner’ (StealthAUDITFSAA) failed to start. Verify that you have sufficient privileges to start system services. | The domain account used during setup does not have sufficient privileges to start the service. Open Local Security Policies on the proxy server. In User Rights Assignment under Local policies, add the desired user to the Log on as a service policy. Once the user has this privilege, retry the installation. |
The following are potential errors that may occur during File System scans and how to resolve each.
| Error Message | Resolution |
|---|---|
| Failed to launch SDD client (2): The system cannot find the file specified. | This indicates the Sensitive Data Discovery Add-On is not installed on the proxy server. |
| Error creating DLP components. Error:Error initializing DLP communications, received invalid pipe handle. | This indicates the Sensitive Data Discovery Add-On is not installed on the proxy server. |
| Unable to start scan: Could not initialize scan session with any proxy host supplied | This can indicate a few things and is a broad error: - The Enterprise Auditor Console cannot reach the proxy server via the network. - Network communications are blocked for TCP on port 8766 – possibly by the Windows Firewall on the Enterprise Auditor Console server or proxy server, or by another firewall in the network (it is possible for this port to be customized through the FSAA Data Collector query configuration). - The Netwrix Enterprise Auditor FSAA Proxy Scanner service is not running or is not installed on the target proxy server. |
Verbose Logging
Sometimes it is necessary to enable verbose logging in order to troubleshoot a problem with the proxy server.
Run the following command in the directory where the installer lives (to prompt the install):
msiexec /i FileSystemProxy.msi /l*v install.log
Run the following command in the directory where the installer lives (to prompt the removal):
msiexec /x FileSystemProxy.msi /l*v install.log