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Error: User Credential Prompts in Single Sign-On E

  • "SSO is not working after upgrading to 11.6 and also unable to login with domain credentials from other machines."

Symptom​

The following symptoms are present in your Netwrix Access Analyzer environment:

  • After the recent upgrade to Netwrix Access Analyzer v11.6, the single sign-on feature in your environment does not work.
  • Any attempt to access web-based reports or Access Information Center prompts for user credentials.

Cause​

The Netwrix Enterprise Auditor Web Server service account misses required the Service Principal Names (SPN).

Resolution​

Register SPNs for the Netwrix Enterprise Auditor Web Server service account. Refer to the following article for detailed steps on the SPN registration for the service account: File System Proxy Service Installation Guide Appendix · v11.5.

Related Article​

  • File System Proxy Service Installation Guide Appendix · v11.5