System Logs

The System Logs page displays application-wide log entries generated by Access Analyzer services. Use it to monitor activity, investigate scan failures, and collect diagnostic information for support.

Navigate to Configuration > System Logs to open the page.

Log entry fields

Each log entry contains the following fields.

Field	Description
Timestamp	The date and time the log entry was generated.
Level	The severity of the entry: Error, Warn, Info, or Debug.
Component	The internal service that generated the entry (for example, core-api, connector-api, or scanner). Displays — if not available.
Source	The data source associated with the entry, if any. Displays — for entries not tied to a specific source.
Message	The log message text. Hover over a truncated message to see the full text.

Filter logs

The toolbar above the log table provides five independent filters. All active filters are applied together — only entries matching all conditions are shown. Filter state is preserved in the page URL, so you can bookmark or share a filtered view.

Search

Type in the search field to filter by message text. Results update after a short pause while you type.

Level

Select a severity level to show only entries at that level. The default shows all levels.

Level	Description
Error	Failures that require attention.
Warn	Conditions that may indicate a problem.
Info	General operational events.
Debug	Detailed diagnostic output.

Component

Select one or more components to show entries from those services only. The component list is populated from services that have generated logs.

Source

Select a data source to show only log entries associated with it. The source list includes sources that have activity in the past seven days.

Date range

Use the From and To fields to restrict entries to a specific time window. Both fields are optional — set only one to filter from or until a given time.

Sort and paginate

The log table is sorted by timestamp, newest first by default. Click the Timestamp column header to reverse the sort order.

Use the rows-per-page control to display 10, 25, 50, or 100 entries per page.

Download logs

To export log entries for offline review or to provide to support:

1. Apply any filters you want to include in the export.
2. Click the Download button in the toolbar.
3. Select JSON or CSV from the dropdown.

The export file is named system-logs-{timestamp} and reflects all currently active filters. Exports are limited to 10,000 entries.

CSV exports include the following columns: Timestamp, Level, Message, Trace ID, Span ID, and Attributes.

Common troubleshooting scenarios

Investigate a scan failure

When a scan does not complete as expected:

1. Set the Source filter to the data source the scan was running against.
2. Set the Level filter to Error.
3. Set the Date range to the window when the scan ran.
4. Review the Message column for error details.

If no error-level entries appear, clear the Level filter and check for Warn entries that may indicate a configuration or connectivity issue.

Review logs for a specific time window

1. Enter the start time in the From field.
2. Enter the end time in the To field.
3. Leave other filters clear to see all activity in that window.

Use this approach to identify what was happening in the system around the time of an observed issue.

Isolate logs from a specific service

1. Open the Component dropdown.
2. Select the service you want to focus on.

Multiple components can be selected at the same time to compare activity across services.

Collect logs for a support case

1. Set the Date range to cover the period when the issue occurred.
2. If the issue is tied to a specific data source, set the Source filter.
3. Click Download and select JSON to preserve full attribute metadata.

Provide the downloaded file along with your support request.