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Diagnostics Page

Download logs and enable debug log level for troubleshooting with Netwrix Support on the Diagnostics page of the Configuration interface.

Configuration interface showing the Diagnostics page

When requested by Netwrix Support, click Download Logs to download the archive of all application logs.

Debug Logs​

When requested by Netwrix Support , follow the steps to provide debug logs.

Step 1 – On the Diagnostics page, check the Enable debug logging box.

Step 2 – Click Save.

Step 3 – Reproduce the issue you are having.

Step 4 – On the Diagnostics page, click Download Logs.

The downloaded logs have the debug logging information and can be sent to Netwrix Support. When your issue is resolved, do not forget to turn off Debug logs.