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Agents Have Become Unresponsive Error

Symptoms​

  • The Agents have become unresponsive error is prompted in Netwrix Threat Manager.
  • The environment is set up to process events via Netwrix Activity Monitor.

Causes​

  1. Periodic AD Status Check event reporting is disabled for the monitored domain.
  2. The output for the affected domain was disabled in Netwrix Activity Monitor.

Resolutions​

Cause #1​

Enable the Periodic AD Status Check event reporting option in Netwrix Activity Monitor for the affected domain − refer to the Netwrix Threat Prevention Output section of the following article for additional information: Monitored Domains − Domain Event Outputs · v7.0.

Cause #2​

Verify the monitoring for the affected domain is enabled − review the state of the domain in the Monitored Domains tab of Netwrix Activity Monitor.

  • Monitored Domains − Domain Event Outputs · v7.0