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Netwrix Activity Monitor Report Shows Successful But is Not Updating Data

Symptoms​

In the FSAC System scan log (1-FSAC System Scans_Log.tsv), the following errors are observed:

ERROR TDCThread TDCThread.LoadSourceItf "No DC installed to handle source: FILESYSTEMACCESS"
ERROR TDCThread TDCThread.PrepareForTask "The 'FILESYSTEMACCESS' data collector has not been installed"

Cause​

There is no license for one or more of the following features in Netwrix Activity Monitor (NAM):

  • File System
  • File System Actions
  • File System Reports

NOTE: There may only be a license for File Activity in NAM and not for File System Reports, File System Actions, or File System in Netwrix Access Analyzer (NEA). Sometimes, leftover reports from a sales or professional services demo may still be present in NEA.

Resolution​

To verify a feature's licensing in NEA, refer to the following steps:

  1. Navigate to Help > About.
  2. Scroll down to the File System Licensed Features section to confirm the licensed features.

If needed, contact the Netwrix Account Owner, Enterprise Account Manager (EAM), or Customer Success Manager (CSM) to negotiate the proper functionality and licensing required for the customer.