Netwrix Auditor for File Servers Audit Service Stops After Each Startup

! This article only applies to customers running Netwrix Auditor 10.5 builds 10936 and 10942.

Symptoms

The Netwrix Auditor for File Servers Audit Service is not stay running and stops after each startup.

The following notification is shown for one or several monitoring plans:

One of the Netwrix Auditor services is not responding.
Navigate to the Services snap-in and check the service statuses.

Cause

This is a known issue that has been fixed in later builds of Netwrix Auditor.

Resolution

Download the installation package for upgrade. Customers who are logged in to the Netwrix Customer Portal can download the latest version of their software products using the following link: https://www.netwrix.com/sign_in.html?rf=my_products.html (My Products).

IMPORTANT: Take the steps 1 - 2 below before running the installation package, otherwise, the issue will persist.

1. On the Auditor Server host, run the Services snap-in and stop the Netwrix Auditor for File Servers Audit Service.

2. After that, navigate to your Working Folder (default location is C:\ProgramData\Netwrix Auditor\FileStorageAuditor\Data) and delete the FileStorageAuditor folder.

3. Run the upgrade package.

   NOTE: Make sure you took all required upgrade preparatory steps. Learn more in the following article: https://docs.netwrix.com/docs/auditor/10_8 — Before Starting the Upgrade — v10.6).

4. Upon the upgrade completion, run data collection for your File Servers monitoring plan – click Update next to the plan.

   You will get the following error once that is expected:

   Data collection has been failed: 0x80070002 The system cannot find the file specified.

You will have to wait from 30 minutes to several hours depending on the amount of data that is going to be collected.