Skip to main content

Support and Maintenance contract has expired" for Account Lockout Examiner

The "Support and Maintenance contract has expired" message persists event after the contract has been renewed and a new license has been entered.

Perform the following procedure to stop getting this message:

  1. Stop the NetWrix Account Lockout Examiner service (navigate to Start -> Run and type services.msc, locate the service, right-click it and select Stop).
  2. Navigate to the NetWrix Account Lockout Examiner installation directory.
  3. Locate the users.dat file and delete it.
  4. Restart the NetWrix Account Lockout Examiner service.
  5. Re-enter the license, if necessary.