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Empty Password Expiration Notifier Emails

Symptom​

Netwrix Password Reset (PEN) sends empty notification emails.

Causes​

One of the following issues is present in your environment:

  1. TLS 1.2 is not configured on the Netwrix Auditor server.
  2. The implicit SSL connection mode is not supported by your SMTP server.

Resolutions​

Refer to the respective resolution for the cause in your environment:

  1. Verify that TLS 1.2 is correctly configured on your Netwrix Auditor server. Refer to the following article for additional information: Сonnection Issue when TLS 1.2 Is Required.

  2. Disable the implicit SSL connection mode in Netwrix Password Reset.

    1. Run PEN. Select the affected monitoring plan and click Edit.
    2. In the Notifications tab, uncheck the Use the Implicit SSL Connection Mode checkbox. Click Save to save changes.
  • Сonnection Issue when TLS 1.2 Is Required