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Netwrix Password Reset Email Header and Footer Reset After Upgrade

Symptoms​

  • The Netwrix Password Expiration Notifier (PEN) email header and footer were reset after the recent upgrade. Hide and Disable Header and Footer in PEN Emails.
  • The HideEmailAdditionalInfo key in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Netwrix Auditor\Password Expiration Notifier is still present.

Resolution​

  1. Open Registry Editor on the Netwrix Auditor server host.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Netwrix Auditor.
  3. Right-click the Netwrix Auditor hive and click New.
  4. Select DWORD (32-bit) Value.
  5. Name the key HideEmailAdditionalInfo.
  6. Right-click the key and select Modify.
  7. Set the value data to 1 (Hexadecimal).
  8. The next round of emails will be sent without the header and footer.