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Netwrix Inactive Users Tracker does not perform any actions on inactive accounts

You have configured a monitoring plan for Netwrix Inactive Users Tracker and specified rules for the product to take actions on inactive accounts (for example, disable inactive accounts or move them to an OU). The required ports are opened for connections as described in the following documentation article: Netwrix Tools. However, Netwrix Inactive Users Tracker does not perform any actions on inactive accounts.

Symptoms​

  1. The Inactive Users in Active Directory report shows None in the Performed Action column for accounts.
  2. The Netwrix Password Reset log contains the following error:
DS_NAME_ERROR_NOT_FOUND

The log can be found at %Working_Folder%\Logs\Inactive Users Tracker.

Cause​

The possible cause for the issue is that some OUs no longer exist in a domain.

Resolution​

Review your Inactive Users monitoring plan settings and check the OU where accounts belong to. The error indicates that the monitored OU does not exist and should be removed from the Netwrix Password Reset's filters.