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Expiry notifications sent to some users only

You might see that the expiry notifications are received by some users but not all. Some users from the administrative report do not receive any notification.

How Netwrix Password Reset notifies users​

Netwrix Password Reset has two options for user notifications:

  • Notify a user whose password is going to expire in X days every day during X days. In this case all people listed in the admin report will receive a notification every day.
  • Notify a user only 3 times on certain days, i.e., when the specified number of days is left until password expiration. By default it is 14, 7 and 3 days. In this case the admin report will still be sent every day, but only people with exactly 14, 7 or 3 days until password expiration will receive a notification.

Resolution​

Please make sure Netwrix Password Reset is configured correctly. Also please make sure that notifications are not considered as spam.