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Subscription Reports Errors

Symptoms​

Netwrix Auditor prompts one of the following errors when you're viewing a subscription report:

The report with ReportID %REPORT_UID% is missing on your server.
Could not find a part of the path C:\ProgramData\Netwrix Auditor\Reports.
The item '/Netwrix Auditor/%Report_name%' cannot be found.(rsItemNotFound)

Causes​

  1. Your SSRS instance limits the available authentication methods.
  2. The content of your Reports folder has been corrupted.

Resolutions​

  1. Verify that your SSRS instance allows all authentication methods (NTLM, Kerberos, Negotiate) in your environment—learn more in Configure Windows Authentication on the Report Server — Configure a Report Server to Use Windows Integrated Security · Microsoft:
    https://learn.microsoft.com/en-us/sql/reporting-services/security/configure-windows-authentication-on-the-report-server?view=sql-server-ver16#configure-a-report-server-to-use-windows-integrated-security

  2. Recreate the Reports folder:

    NOTE: If you have previously added a custom report, you must set it up again manually.

    1. On the Auditor Server host, proceed to the following folder:

      C:\ProgramData\Netwrix Auditor\Reports

    2. If none exists, locate the Reports.zip archive in the following folder:

      C:\ProgramData\Netwrix Auditor\

      If the Reports folder exists, create a backup of the folder, delete the original folder and recreate it by following the provided steps.

    3. Create a Reports folder in C:\ProgramData\Netwrix Auditor\. Extract the contents of the Reports.zip archive to the Reports folder. Wait 10 minutes for the reports to rebuild.

      NOTE: Alternatively, you can restart the Netwrix Auditor Management Service.

    4. Manually rerun the subscription—open the failed subscription and click Try Again.