Skip to main content

Unable to Run Reports — System Cannot Find the File Specified

Symptoms​

  1. When trying to run a report via Netwrix Auditor, you encounter the following error:
An internal error occurred on the report server. See the error log for more details. (rsInternalError)
The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
  1. When trying to access the Report Manager via URL (specified in Netwrix Auditor Settings > Audit Database), you encounter the following error:
The service is not available.
The report server can't connect to its database. Make sure the database is running and accessible.

Cause​

A report server database is missing.

Resolution​

Refer to the following steps to resolve the issue:

  1. In your Netwrix Auditor server, disable Netwrix Auditor Archive Service and Netwrix Auditor Management Service via Services.
  2. Deploy the report server database — refer to the following article for in-depth instructions: Deploying the Report Server Database
  3. Once you've configured the report server database, grant the roles to the SSRS service account the roles required. Refer to the following article for additional information: Configure SSRS account and How to Assign db_owner Permissions
  4. Restart Netwrix Auditor Archive Service and Netwrix Auditor Management Service on your Netwrix Auditor server via Services.