Error While Transaction 'DB Import' Operation

Symptom

When auditing MS Teams with gMSA, the following error appears in the Netwrix Auditor System Health log:

Event ID:2107
Error while Transaction 'DB Import' operation. Access to the path is denied.

Cause

The tenants.config file was corrupted.

Resolution

First of all, Netwrix recommends checking your current Netwrix Auditor version and upgrading to the latest one.

Follow the steps below to resolve the error:

1. On the Netwrix Auditor server host, navigate to Working Folder\Netwrix Auditor for SharePoint Online and copy the Configuration folder to any other location.
2. Delete the SharePoint Online data source from the Monitoring Plan:
   • Open the problematic monitoring plan.
   • Select SharePoint Online data source.
   • Click Remove Data Source in the right panel.
3. Add SharePoint Online data source and the item with the tenant account back to the monitoring plan.
4. Create a new client secret for your SharePoint Online app.
5. Update the monitoring plan and check if the removed file was recreated.