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MSP License Out of Compliance in Proxy Environments

Symptom​

One or more of the following issues may be present in your environment:

  • Netwrix Auditor displays the following message at startup:

    Your Netwrix Auditor license is currently out of compliance.
    For information, see the Licenses page in Settings.

  • The System Health log shows Event ID 2222 with an error similar to:

    Unable to connect to the remote server. Check your firewall settings
    to allow access to https://license.nwxcorp.com

  • Trace logs show connection failures to 54.89.181.210:443 (or other Netwrix-owned IPs).

Cause​

Call.Home.exe — the executable responsible for syncing license usage with the Netwrix MSP portal — does not automatically inherit system proxy settings. In environments with a default proxy configured, Call.Home.exe cannot reach the Netwrix licensing servers unless explicitly configured.

Two additional factors can also block license sync:

  • The <CustomInstanceIdentificator> tag in MSP.xml is empty (no company name specified).
  • The MSPStartDelayerEnabled registry value, when not equal to false, delays Call.Home.exe execution.

Resolution​

Step 1 — Create a Proxy Configuration File for Call.Home.exe​

  • In the Auditor installation folder under \Netwrix Auditor\Administrative Console\, create a file named Netwrix.CallHome.config.

  • Add the following content, replacing the proxy address with your environment's proxy:

<configuration>
  <system.net>
    <defaultProxy>
      <proxy proxyaddress="http://<your-proxy>:<port>"
             usesystemdefault="True" autoDetect="False" />
    </defaultProxy>
  </system.net>
</configuration>

Step 2 — Add the Company Name to MSP.xml​

Open \Netwrix Auditor\Administrative Console\MSP.xml and add your organization name between the <CustomInstanceIdentificator> tags:

<CustomInstanceIdentificator>YourCompanyName</CustomInstanceIdentificator>

Step 3 — Set the Registry Value to Allow Immediate Execution​

In the registry, navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Netwrix Auditor\Management Console

Create or update the String Value:

  • Name: MSPStartDelayerEnabled
  • Value: false

Step 4 — Run Call.Home.exe Manually to Force a Sync​

From the Administrative Console folder, run Call.Home.exe manually. Confirm that license usage updates correctly in both the MSP portal and the Auditor console.

Proxy Allowlist​

Add the following URLs and IPs to your proxy server's allowlist (port 443):

URL / IPNotes
https://license.nwxcorp.com/Primary licensing endpoint
https://stats.netwrix.com/Statistics endpoint
3.228.101.61Netwrix-controlled IP
44.195.254.5Netwrix-controlled IP
54.89.181.210Netwrix-controlled IP
54.152.202.196Netwrix-controlled IP

NOTE: These IPs are all Netwrix-controlled (subdomains of netwrix.com / nwxcorp.com). The licensing service may try multiple IPs sequentially — whitelist all of them.

Verification​

After completing the steps above:

  1. Browse to https://license.nwxcorp.com from the Auditor server — a white/blank page is expected behavior (the page is intentionally blank).
  2. License sync does not happen in real time; it runs on a periodic schedule. Confirm the Licenses page in Settings reflects the correct count within a few days.
  3. To force an immediate sync, re-run Call.Home.exe manually as described in Step 4.