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Error 403

When trying to browse to any portal, you get "Error 403 - Access is denied"

![User-added image]./../0-images/ka04u000000HcNi_0EM700000004yKg.png)

The 403 error can be caused by several reasons. The most common reasons are:

  1. You are trying to access the site via HTTP when HTTPs is required.
    To enable access via regular HTTP make sure that Require SSL check-box is not enabled.

    1. Launch the IIS Manager
    2. Navigate to the PM virtual directory (Default Web Site/PM by default).
    3. In the central pane double-click SSL Settings
    4. Check settings, change if necessary

    ![User-added image]./../0-images/ka04u000000HcNi_0EM700000004yKq.png)

    ![User-added image]./../0-images/ka04u000000HcNi_0EM700000004yKv.png)

  2. Default document IIS feature is not enabled.

    To check this:

    1. Launch the IIS Manager
    2. Navigate to the PM virtual directory (Default Web Site/PM by default).
    3. In the central pane double-click Default Document
    4. In the right pane click Enable (if there is no Enable option there, but Disable is, it means that the feature is enabled)

    ![User-added image]./../0-images/ka04u000000HcNi_0EM700000004yL0.png)

    ![User-added image]./../0-images/ka04u000000HcNi_0EM700000004yL5.png)