Skip to main content

Error: An Unknown Error Occurred While Processing the Request on the Server

Symptom​

When running State-in-Time reports for items that contain large amount of data, the report completes with the following error:

 
        Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server. 
        The status code returned from the server was: 500.

Cause​

The error occurs due to large amount of processed data.

Resolution​

Extend the report timeout on the on the Report Manager URL. For that:

  1. Go to your Report Manager URL: in Netwrix Auditor, navigate to Settings -> Audit Database and click the Report Manager URL link.
  2. Find the problematic report and open it.
  3. Click the 3 dots in the Reports Manager for the report itself, then click Manage.
  4. In the Advanced section, modify the report timeout settings.
    ![User-added image]./../0-images/ka0Qk0000001ZBp_0EMQk000002dUpt.png)