Skip to main content

Error: Snapshot Saving Process Was Interrupted

Symptom​

You receive the following error message while collecting snapshot files:

Source:File Storage Audit Service

An error has occurred during the data processing: Snapshot saving process was interrupted.
Some snapshot files failed to be updated and are non-consistent.
Data collection will be performed as initial. .

Cause​

An antivirus or EDR/XDR solution in your environment affects the operation of your Netwrix Auditor instance.

Resolution​

Add antivirus exclusions to both your Netwrix Auditor monitoring plan and to targets by referring to the following article: Antivirus Exclusions for Netwrix Auditor.