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Event ID 1240 in Health Log

Symptoms​

The following error message under Event ID 1240 is prompted in Health Log for your SharePoint monitoring plan:

Unable to get site collection configuration to site collection %site_collection%

Causes​

  • The web application hosting the target site collection was granted insufficient permissions.
  • The audited site collection status is No Access.

Resolutions​

Review the resolution steps for the corresponding error:

  1. In SharePoint Central Administration, navigate to Web Applications > %affected_application% > User Permissions, and verify the security settings. The minimum required permissions are Manage Web Site.
  2. In SharePoint Central Administration, navigate to Application Management > Configure Quotas and Locks > %affected_site_collection%, and change the status to Not locked.

Learn more on management of the SharePoint site lock status via PowerShell in Manage Lock Status for Site Collections in SharePoint Server − Manage Lock Status for Site Collection via Microsoft PowerShell ⸱ Microsoft 🡥.