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Netwrix Auditor Stops Working After Upgrading Host Server Windows

Symptom​

  • Netwrix Auditor stops working after the Windows version on the Netwrix host server was upgraded.
  • Monitoring plans are disabled.
  • License status for a product states Unavailable.
    ![1.png]./../0-images/ka04u00000116G7_0EM4u000007ceka.png)

Cause​

Windows Setup suite overwrites license-related settings of Netwrix Auditor during the upgrade procedure.

Solution​

For trial or normal licenses​

Re-apply your license:

  1. In the main Netwrix Auditor screen, go to Settings > Licenses and click Update.
    ![2.png]./../0-images/ka04u00000116G7_0EM4u000007cekk.png)
  2. Navigate to your .lic file and select the file.
  3. Click Open.

For Netwrix Auditor Free Community Edition​

Reinstall your Netwrix Auditor instance. For additional information on the Auditor uninstallation process, refer to the following article: https://docs.netwrix.com/docs/auditor/10_8