Error: Failed to check for event log existence

Symptom

You see the following error in the session results or daily change summary email:

"Failed to check for event log existence".

Cause

This problem occurs because the loopback check functionality is active on the problematic server.

Test

To diagnose the issue, perform the following test:

1. Launch Event Viewer on the machine where the Netwrix product is installed.
2. From the Action menu, select Connect to another computer and specify the name of the problematic computer.
3. Select the Connect as another user option, click the Set user button and specify the account that is used to run the Event Log Manager scheduled task (the default data processing account).

Resolution

• If you can connect successfully, resolve the issue by turning off the Network Traffic Compression option in the Event Log Manager settings.
• Alternatively, perform the procedure described in the Microsoft Knowledge Base article: http://support.microsoft.com/kb/926642.