Illegible Notification Contents and Characters in Netwrix Password Reset

Symptom

When previewing or viewing notifications sent by Netwrix Auditor Netwrix Password Reset (PEN), the contents are illegible. The text and particular characters do not correspond to the intended language.

![IllegibleCharacters]./../0-images/ka0Qk0000001Zjh_0EMQk000002jqCb.png)

Cause

The email client or environment used to preview the notification does not support the UTF-8 encoding.

Resolution

Review the character encoding settings in your email client or affected environment − make sure the UTF-8 (Unicode) encoding is enabled.

NOTE: It is recommended to set up the explicit UTF-8 (Unicode) encoding support instead of available automatic detection methods.