The User Activity Video Reporter Agent is not being installed on monitored server

The " Installation failed" error message is being listed for one of the monitored computers in the Netwrix Auditor UI (monitored computers list).

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Cause

This error indicates that the agent failed to be installed for one of the following reasons:

1. RPC is not available on the target machine.
2. Firewall blocks product activity.
3. Remote Registry service is not available.
4. Target machine is not properly configured.

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Resolution

To troubleshoot the issue with agent installation, perform the following steps:

1. Make sure that target computers are configured properly per the article:

   • https://docs.netwrix.com/docs/auditor/10_8/configuration/useractivity/overview

2. Make sure the following ports are opened on the local machine and target machine firewall settings:

   • https://docs.netwrix.com/docs/auditor/10_8
     Or disable the firewall for testing purposes to localize the problem. The agent status should be updated in 10 - 15 minutes.

3. Try to connect to the target machine from the local server through Remote Registry:

   • http://technet.microsoft.com/en-us/library/cc785793(v=ws.10).aspx