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Logon Failed for Unattended Execution Account Running Netwrix Auditor Reports

Symptom​

The following error occurs when trying to run Netwrix Auditor reports:

The report server has encountered a configuration error.
Logon failed for the unattended execution account. (rsServerConfigurationError)
Log on failed. Ensure the user name and password are correct. (rsLogonFailed)
The user name or password is incorrect

Causes​

  • Credentials for the execution account used in your Report Server Configuration Manager instance are incorrect.
  • Incorrect credentials for an execution account are saved in the rsreportserver.config file and are prompted upon a login.

Resolutions​

To verify credentials for an execution account in Report Server Configuration Manager, follow these steps:

  1. In the Start menu on your SQL server, select the Microsoft SQL Server Reporting Services folder > Report Server Configuration Manager.
  2. Connect to the server.
  3. In the left pane, select the Execution Account tab.
  4. Review the credentials provided, and click Apply.

If no credentials are visible in Report Server Configuration Manager, follow these steps:

  1. Locate the rsreportserver.config file. Refer to the following path for SQL Server Reporting Services (2016):

    C:\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\ReportServer

    Refer to the following path for SQL Server Reporting Services (2017 and later):

    C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer

  2. Open the rsreportserver.config file in a text editor, and locate the <UnattendedExecutionAccount> node.

    ![UnattendedExecutionAccount node]./../0-images/ka04u00000117zS_0EM4u000008MT4S.png)

  3. Delete the credentials specified in <UserName>, <Password>, and <Domain> fields.