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Reports for Subscriptions Are Missing in Netwrix Auditor

Symptom​

A subscription to a report was previously set up, but on some days no report for the set up subscription is sent to specified recipients.

Cause​

The affected subscription has the Send empty subscriptions when no activity occurred setting turned off.

Resolution​

Enable the Send empty subscriptions when no activity occurred setting to receive empty reports on no activity:

  1. In the main Netwrix Auditor menu, select Subscriptions.
  2. Select the affected subscription, and click Edit.
  3. In the General tab, enable the Send empty subscriptions when no activity occurred switch, and click Save & Close.

Refer to the following article for additional information on subscriptions in Netwrix Auditor: https://docs.netwrix.com/docs/auditor/10_8 — Create Subscriptions ⸱ v10.6).

NOTE: Alternatively, you can alter the schedule to include records from multiple days:

  1. In the main Netwrix Auditor menu, select Subscriptions.
  2. Select the affected subscription, and click Edit.
  3. In the left pane, select Schedule − select the appropriate time window to build reports for, and click Save & Close.