Skip to main content

Authentication Unsuccessful − Request Did Not Meet Authentication Criteria Error

Symptom​

Netwrix Auditor (v10.6 and earlier) prompts the following error when configuring SMTP settings for Notifications:

Cannot send an email: SMTP Exception:
Cannot send message: 530 5.7.57 Client not authenticated to send mail.
Error: 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully.
Contact your administrator.

Cause​

The Microsoft 365 account used for SMTP has multi-factor authentication (MFA) enabled.

Resolution​

Set up the direct send method for Netwrix Auditor. Refer to the following article for more detailed instructions: Set Up Direct Send for Netwrix Auditor and Netwrix Data Classification.

  • Set Up Direct Send for Netwrix Auditor and Netwrix Data Classification