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Error: Service Did Not Respond to Start or Control Request in SSRS

Symptoms​

The following symptoms affect your Netwrix Auditor and SQL Server Reporting Services (SSRS) server:

  • When you attempt to run reports via the Auditor console, you see the following message:
Can't reach this page.
  • The SQL Server Reporting Services service fails to start and displays error 1053:
Error 1053: The service did not respond to the start or control request in a timely fashion.
  • The SSRS log files located in C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\LogFiles contain the following error:
System.IO.FileLoadException: Could not load file or assembly '%name%' or one of its dependencies. 
The located assembly's manifest definition does not match the assembly reference. 
(Exception from HRESULT: 0x80131040)

Cause​

Your SSRS instance is corrupted.

NOTE: In some cases of SSRS corruption, the following SSRS files are blank or contain illegible symbols:

C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer\web.config
C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer\rssrvpolicy.config
C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\Portal\RSPortal.exe.config

Resolutions​

Apply one of the following options to resolve the issue:

  • Repair the SSRS instance.

    1. In Programs and Features, select Microsoft SQL Server Reporting Services and click Uninstall/Change.
    2. In the new window, select Repair and proceed with the prompted steps.

  • Uninstall SQL Server Reporting Services and install the application on the Auditor server.

    IMPORTANT: This resolution applies only to SQL Server Standard and Enterprise editions.