Skip to main content

Permission denied, error code -2146828218

When trying to access the Help-Desk portal, a non-admin user gets a "You do not have a Helpdesk operator permissions" message or "Permission denied" error (error code -2146828218)

![User-added image]./../0-images/ka04u000000HcUx_0EM700000004wyo.png)

Cause​

This message occurs because the user whose credentials were used to enter the Helpdesk portal is not granted Help-Desk operator role in the product settings.

Resolution​

To grant a user access to the Help-Desk portal, add this user to the Help Desk Operators role.

To do this, perform the following steps:​

  1. In the Account Lockout Examiner console, navigate to File > Settings and select the Security roles tab.
  2. In the Help-Desk Operators section, click the Modify button.
  3. In the dialog that opens, click the Add button and specify user(s) that you want to add to this role.

![User-added image]./../0-images/ka04u000000HcUx_0EM700000004wyy.png)

If the issue persists, check that Authentication options are configured properly in IIS:

  1. Start the IIS Manager and navigate to your Account Lockout Examiner web portal virtual directory (by default - Default Web SiteALE).
  2. Select this folder by left-clicking on it and look for the Authentication feature under the IIS block in the central pane. Double-click on it.
  3. Make sure that "Anonymous Authentication" is disabled.

![User-added image]./../0-images/ka04u000000HcUx_0EM700000004wyt.png)