Troubleshooting

The following troubleshooting tips can help you diagnose issues with the Access Reviews application. Keep them in mind when you contact Netwrix Support.

Configuration of Permissions on the Installation Directory:

The Windows service account running the Netwrix Auditor Access Reviews service may be used as the Database service account, the Active Directory service account, and/or the SMTP authentication account. Check the Database, Active Directory, and Notification pages in the Configuration interface to confirm where the account is in use before modifying it to ensure this functionality isn't impaired. If this account is changed, a new account must have the Full Control permission to files and folders in the Access Reviews installation directory. See the Application Service Account topic for additional information.

Log File:

By default the Access Reviews application is configured to log at the Info level. When requested by Netwrix Support, you can enable Debug level from the Diagnostics page of the Configuration interface. See the Diagnostics Page topic for additional information.

If you need a different log level, you can modify the aic.log file. See the Change Log Level topic for additional information.

Credential Password Changes:

The Access Reviews application uses several different types of service accounts. If a credential password for one of these accounts is no longer valid, it will impact application functionality. Additionally, if the Builtin Administrator account remains enabled, it may be necessary to reset the password. See the Update Credential Passwords topic for additional information.