Deploy the Service

Step 1 – Locate the add-on folder on the computer where the Auditor Server resides.

Step 2 – Run the install.cmd file. The file deploys and enables the Auditor ITSM Integration Service.

NOTE: Stop and then restart the service every time you update any of the configuration files.

Configure Integration Service to Use Proxy

If you are using a proxy to provide access to the internet, the Auditor ITSM Integration Service needs additional configuration to detect the proxy server properly. This is because the service runs under the LocalSystem account (non-interactive), which requires you to specify proxy settings manually. See the following Microsoft article for additional information: HTTP proxy.

Step 3 – Navigate to the add-on folder (default name is Netwrix_Auditor_Add-on_for_ITSM) and select the Netwrix.ITSM.IntegrationService.exe.config service configuration file.

NOTE: If Auditor ITSM Integration Service is running, stop it before modifying configuration file.

Step 4 – Open this XML file for edit and add the following section:

<system.net>
  <defaultProxy>
    <proxy
      proxyaddress="http://<ip_address>:<port>"
      usesystemdefault="True"
      autoDetect="False" />
  </defaultProxy>
</system.net>

Here:

Parameter	Description
proxyaddress	Specify default proxy address and connection port, e.g., http://172.28.13.79:8080
usesystemdefault	Set to True to let custom settings overwrite Internet Explorer proxy settings.
autoDetect	Set to False.

Step 5 – Start the Auditor ITSM Integration Service.