title: Express Agent Troubleshooting sidebar_label: Troubleshooting description: Troubleshoot ChangeTracker Express Agent issues using log files and diagnostic information for problem resolution and support assistance.

Express Agent Troubleshooting

If you experience problem with the Express Agent then please sent the express agent log files found in /var/nnt/expressagent to Netwrix Support.

There are also a few simple checks that can be done to aid troubleshooting. Check that all the agent’s dependencies are present using the ldd command:

ldd /opt/nnt/expressagent/expressAgent

/opt/nnt/expressagent/expressAgent needs:

/usr/lib/libc.a(shr.o)

/usr/lib/libpthread.a(shr_xpg5.o)

/opt/freeware/lib/gcc/powerpc-ibm-aix6.1.0.0/4.8.5/../../../libcrypto.a(libcrypto.so.1.0.2)

/usr/lib/libpthread.a(shr_comm.o)

/opt/freeware/lib/gcc/powerpc-ibm-aix6.1.0.0/4.8.5/../../../libssl.a(libssl.so.1.0.2)

/unix

/usr/lib/libcrypt.a(shr.o)

/usr/lib/libpthreads.a(shr_comm.o)

If the details of the user account who made caused a FIM change are not included in the change information, check that AIX® Event Infrastructure is installed and the aha folder mounted correctly.

lslpp -l bos.aha*

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