27 docs tagged with "troubleshooting-and-errors"

This article provides a resolution for the "Hub connection failed" error due to an IP address being blocked after multiple login failures.

This article addresses the error related to the certificate thumbprint mismatch in the Netwrix Agent and provides a resolution to ensure proper reporting to the Hub Server.

Resolving an issue where the Netwrix Change Tracker agent cannot start on RHEL 8 or 9 due to default cryptographic policy changes, by applying a custom subpolicy.

If compliance reports in Netwrix Change Tracker show Status as Processing with a percentage that never reaches 100%, an IIS request-filtering tool such as UrlScan may be blocking the Transfer-Encoding header. This article explains the cause and the fix.

Explains how to resolve the "Hub location details have not been specified" error when an agent cannot find HubDetails.xml, including running the connection script and manually editing HubDetails.xml.

Use the UI indicators and provided scripts to determine whether the default agent account password is in use on the Netwrix Change Tracker Hub. Includes PowerShell and Bash scripts for versions prior to 7.7.4 and guidance for versions 7.7.4 and later.

Resolving Error 503 when the Netwrix Change Tracker login screen is unavailable due to the web application pool not running or incorrect application pool identity credentials.

Fixes a 404 error when accessing the Netwrix Change Tracker API Metadata page by enabling the plugins.metadataenabled key in appSettings.config.

When an agent with the same name as an already registered agent attempts to connect to Netwrix Change Tracker, the hub can return a 500 error indicating the requested agent name is in use. This article explains how to resolve the error on Windows and RHEL/CentOS by restoring the correct agent ID and editing HubDetails.xml.

When you run the Netwrix ChangeTracker Gen7 Agent NetCore installer and test the Hub connection, you may receive a WinHttp.WinHttpRequest error stating the connection was terminated abnormally. Install Microsoft's Easy Fix update to enable TLS 1.1/TLS 1.2 for WinHTTP to resolve the issue.

Resolving the "Error, the requested event counts summary size cannot be smaller than the system event count window size" message in Netwrix Change Tracker by correcting the EventStatsUnitSeconds configuration value.

Resolving the "file is being used by another process" error when running a report in Netwrix Change Tracker, typically caused by antivirus or EDR solutions locking the report file.

Shows how to resolve the "Check Log for Details" message by verifying and reinstalling the NNTInfo driver and explains kernel buffer limitations that can cause intermittent loss of "who made the change" information.

Resolves HTTP/HTTPS Error 500.19 caused by a duplicate X-Frame-Options collection entry in web.config after upgrading Netwrix Change Tracker from an older version.

Resolves a "Permission denied" error when running the NNT_FILEHASH_LINUX_X64 binary on agentless Linux devices monitored by Netwrix Change Tracker.

Explains why old or duplicate events appear as new in syslogs and shows how to remove pending notifications from MongoDB to prevent re-reporting of outdated events in Netwrix Change Tracker.

Resolving the "Number of pages in the report will exceed 250" error in Netwrix Change Tracker by increasing the MaxPagesInReport configuration setting.

Explaining what Redis QFork.dat files are, where they are stored for Netwrix Change Tracker, and when it is safe to delete them to recover disk space.

This article explains how to resolve the "AgentTaskRunner - task execution failed for task 11 - TrackerPollTask-Baseline-processtracker-88" error in the Rolling Log by adjusting the policy template in Netwrix Change Tracker.

Explains the cause and resolution for a Rolling-Log error where AgentTaskRunner fails due to a mismatched path-match type in a policy template in Netwrix Change Tracker.

Explains the "FileContentTrackerDataCollectorLocal - couldn't locate File entry" rolling-log message in Netwrix Change Tracker, when it is safe to ignore, and how to troubleshoot if the file should exist.

Explains the "Hub Offline, connection retries exhausted" rolling-log error for Netwrix Change Tracker agents and how to troubleshoot connectivity between the agent and the Netwrix Server.

Shows how to fix the Rolling-Log error "HubDetails - Crypto error. Has the agent process account changed since the password data was entered?" by repairing the HubDetails.xml file used by the Netwrix Change Tracker agent.

Explains the Rolling-Log error where ItemStoragePipeline cannot collect a file's SHA256 hash because the file is missing, and provides guidance and troubleshooting steps for Netwrix Change Tracker.

Explains the RegistryTrackerDataCollector error that indicates the Netwrix Change Tracker agent cannot access a registry key, why the error appears, and how to troubleshoot or safely ignore it.

Resolving "System Error" messages when running event queries with text search in Netwrix Change Tracker by switching to regex search and increasing query timeouts.

Resolving the "System Error / An unknown error occurred" message when uploading agent updates in Netwrix Change Tracker by increasing the IIS maxAllowedContentLength value.