📄️ Certificate Key Size Value Error When Validating S
When validating a SharePoint Online source, you might encounter an error indicating the certificate key size is too small. This article explains the cause and resolution for the error.
📄️ Classification Troubleshooting
Troubleshoot why a document is not classified as expected in Netwrix Data Classification. Steps to check workflow logs, reindexing, OCR extraction, and taxonomy debugging.
📄️ Documents Are Crawled Successfully with No Text Ex
Explains why Netwrix Data Classification crawls documents but extracts no text and provides steps to diagnose extraction failures, enable backup extraction methods, and identify common causes.
📄️ Error: Certificate for the Source Is Due to Expire
Netwrix Data Classification notifies you when the certificate used to authenticate a Microsoft 365-based source is about to expire. Follow the steps to update the certificate and avoid interruption in monitoring.
📄️ Error: END ENCRYPTED PRIVATE KEY Not Found
When adding box.com as a source in Netwrix Data Classification, you may receive the "END ENCRYPTED PRIVATE KEY not found" error due to incorrect private key formatting in the JSON file. This article explains the cause and shows how to fix the key by replacing `\n` sequences with actual line breaks.
📄️ Error: "Failed to load Classifier data cache"
Describes how to resolve the "Failed-to-load-Classifier-data-cache" error in Netwrix Data Classification caused by a failed connection to a SharePoint termset.
📄️ Error: Unable to Decrypt Encryption Key
When Netwrix Data Classification displays "Unable to decrypt encryption key" in the browser or Service Viewer, follow these checks to ensure the same service account runs services across DQS servers or to correct DPAPI configuration by upgrading to a fixed version.
📄️ Export Not Available for DSAR Searches
If the Export button for a completed DSAR search is greyed out, specify an output location in the DSAR settings to enable export. This article shows where to configure the output location in Netwrix Data Classification.
📄️ How to Crawl a Website That Does Not Require Crede
Describes how to resolve a 403 Forbidden error when crawling a website that does not require credentials by setting a custom User-Agent in Netwrix Data Classification.
📄️ Keyset does not exist ( exception from HRESULT : 0
Netwrix Data Classification may display a "Keyset does not exist ( exception from HRESULT : 0x80090016)" error. This article explains how to regenerate the machine keys without reinstalling IIS.
📄️ Missing search results
Explains why documents that are classified may not appear in Browse or Search results due to security trimming, and shows how to confirm and address the issue across supported repository types.
📄️ Original Documents Attributes Updated During Migra
When you use the Migration action for Workflows, migrated files may lose original attributes such as creation and modification dates. This occurs when the account used for migration lacks Full Control permissions on the destination folder.
📄️ Resolving Index and License Key-Related Errors in
Learn how to resolve index and license key-related errors reported in Windows Services and ConceptSearching event logs by validating configuration, restarting services, and resetting key validation.
📄️ Rolling Log Fix
This article addresses the "ERROR NNT.Hub.ServiceClient.HubAdapter - HubAdapter.Authenticate()" issue, detailing its symptoms, causes, and resolutions for affected Linux devices.
📄️ 503 Service Unavailable
This article provides troubleshooting steps for resolving the "503 Service Unavailable" error encountered when loading the NDC Dashboard.
📄️ Text not being extracted from ZIP files
Explains that `.zip` files are classified based on the combined content of their documents and instructs you to install the Microsoft Filter Pack so Netwrix Data Classification can extract text from ZIP archives.
📄️ Warning: Indexer Service Has Been Improperly Shutd
Explains the cause and resolution for the "Indexer service has been improperly shutdown." warning in Netwrix Data Classification, including steps to inspect lock archive files and Windows Application logs to identify the root cause.
📄️ Workflow Isn't Running or Is Running Unexpectedly
Step-by-step guidance to troubleshoot workflows in Netwrix Data Classification when they do not run, run unexpectedly, or when documents are misclassified.