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Endpoint Policy Manager Support and Resources

This topic provides information about the various support resources at Netwrix Endpoint Policy Manager (formerly PolicyPak).The goal is to enable you to be as self sufficient as possible. The faster you can solve your own problem, the happier you are. The recommended strategy is described in the following sections.

Watch the Webinar​

The most important thing you can do to become quickly oriented with Endpoint Policy Manager is to watch our daily webinar. The webinar is oriented to your delivery scenario: On-Prem, Intune/MDM or Cloud.

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If you were added as a Primary or Secondary, you were automatically provided a link which will get you directly to the Overview/On-Prem webinar. If you are using Endpoint Policy Manager with Intune/MDM or Endpoint Policy Manager Cloud, you might want to also watch the specific one for your scenario.

If none of the times work for you, contact your Endpoint Policy Manager sales person for a replay. It will help you to quickly understand all the moving parts to Endpoint Policy Manager and it answers more than 90% of use cases and installation questions.

RECOMMENDED: Learn about what you already own/what it can do. Sign up for the IT Admin webinar at: https://www.endpointpolicymanager.com/demo/

Verify Logins for Portal and Cloud​

Endpoint Policy Manager has two login areas, both of which are accessible from the main Customer Login page at Endpoint Policy Manager.com:

  • Portal — On-Prem bits downloads, extras, Endpoint Policy Manager Bootcamp (Free Training), Payment location for monthly usage
  • Cloud — The Endpoint Policy Manager Cloud service

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  • If you are unable to logon as expected during a trial, contact your Endpoint Policy Manager Sales person for credentials.

  • If you are unable to logon as expected as a customer, open a ticket to contact Netwrix Support.

NOTE: The credentials are not shared or single sign on between Portal and Cloud service.

Quick Start and Implementation Topics​

Endpoint Policy Manager has a few Quick start topics to provide specific guidance for your scenario.

Quick tart topics for delivery method of policies you plan to use:

A detailed Installation Guide for On-Prem scenarios that takes you from download to verified.

A detailed topic is available if you're in a hurry to get started with Endpoint Policy Manager Cloud.

A detailed MDM & UEM tools (like Intune) topic can be found here:

A detailed PolicyPak Least Privilege Manager Implementation Quickstart Guide that is project oriented to get you to the success line quickly.

Endpoint Privilege Manager Implementation QuickStart Guide

Refer to Documentation in the Netwrix Technical Knowledge Center​

Endpoint Policy Manager has an extensive library of detailed manuals and Knowledge Base and Videos. Consider bookmarking these important pages:

Finding what youare looking for comes down to Knowledge Base & Videos and User Manuals. Here is a way to get oriented on the navigation.

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Get Help from Support​

CAUTION: Email is no longer monitored at the old support @endpointpolicymanager.com email address.

To get help during a Trial or as a customer, it is the same motion. Open a ticket to contact Netwrix Support.

NOTE: The Netwrix ticket portal is another set of credentials and is not related to Endpoint Policy Manager Portal or Endpoint Policy Manager Cloud.

Reasons to Contact Endpoint Policy Manager Support

  • You have lost access to the portal, but you think you should have access or other portal problem

  • You have lost access to Endpoint Policy Manager Cloud, but you think you should have access

  • You need to re-scope your Endpoint Policy Manager on-Prem licenses due to an OU restructure during the middle of the year

  • You would like to schedule some Deep Dive time with support for one-on-one demos or strategist

  • If you think you have a special circumstance that applies to you. For instance, something was working yesterday in the product, but not today. Or, if you've tried something and you're getting a specific error message, etc.

  • If you are renewing, and about to expire and don't have a license key yet

  • Anything else that we can help you with

If you are about to start on a trial or become a customer, or if you area newly-minted primary or secondary user of Endpoint Policy Manager, Welcome!

We strive to give you world-class support and resources. If you need anything at all, please reach out!