Hyperlinks in Adobe documents do not work when Browser Router is set as the Default Browser

PROBLEM:

When using Adobe, URLs in PDF documents do not open in a web browser whenNetwrix Endpoint Policy Manager (formerly PolicyPak) Browser Router (PPBR) is set as the default browser.

CAUSE:

There is a Windows Defender Attack Surface Reduction Rule in place for Adobe:

RESOLUTION:

Option 1: Remove the Attack Surface Reduction Rule for Adobe by deleting the rule highlighted below.

Option 2: (Recommended) Add exclusions for Endpoint Policy Manager under "Exclude files and paths from Attack Surface Reduction Rules" policy.

NOTE: If you prefer you can block only the PPBR Agent executable instead of the entire Endpoint Policy Manager folder: "C:\Program Files\PolicyPak\Browser Router\Client\PPBRAgent.exe"

Excluding the "C:\Program Files\PolicyPak" folder, (or if you prefer just "C:\Program Files\PolicyPak\Browser Router\Client\PPBRAgent.exe") should be enough to resolve the issue with Adobe and Browser Router.

For a list of additional Endpoint Policy Manager items that may need to be excluded please see the KB below:

How must I configure my Anti-virus or system-level software to work with Endpoint Policy Manager CSE?