I always use a proxy and the cloud client cannot seem to make contact with the services (see FAQ Item #3 above first.) What else can I try?

The Netwrix Endpoint Policy Manager (formerly PolicyPak) cloud service is running as Local Service. That service might need to be instructed to be used to specify a proxy for the LocalService Account.

The keys you can manipulate are: HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrentVersionInternet SettingsConnectionsDefaultConnectionSettings and SavedLegacySettings.

The ideal way to do this is as follows:

Step 1 – Log on as a local admin to the machine.

Step 2 – Create the right proxy info in your IE browser as your own user.

Step 3 – Find the HKEY_Current_UserSoftwareMicrosoftWindowsCurrentVersionInternet SettingsConnections

"DefaultConnectionSettings"

Step 4 – Find the HKEY_Current_UserSoftwareMicrosoftWindowsCurrentVersionInternet SettingsConnections

"SavedLegacySettings"

Step 5 – Copy each one to the path for the .DEFAULT profile. HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrentVersionInternet SettingsConnectionsDefaultConnectionSettings and SavedLegacySettings.

You should see the proxy information like what is seen here in the binary value.