Skip to main content

What can I do if I installed a new CSE version and it's causing problems (slowdowns or other issues?)

Here's what you should try on ONE affected machine…

Try 1:​

Step 1 – Install the LATEST CSE.

Step 2 – Reboot and log on three times to "clear things out." Did this magically make the problem go away? Yes? → AS ADMIN…Run PPLOGS and send us PPLOGS (renamed please to PPLOGS-RESOLVED-REBOOT.ZIP)

Try 2:​

Step 3 – Add new key to HKLMSoftwarePoliciesPolicypakConfigDriver and set REG_DWORD Enabled = 0 (see screenshot at end of this article.)

Step 4 – Run GPupdate /force and then reboot.

Step 5 – Did this make the problem go away? Yes? → As ADMIN.. Run PPLOGS and send us PPLOGS (renamed please to PPLOGS-RESOLVED-DRIVER-ZERO.ZIP)

Try 3:​

Step 6 – Delete the registry key you created in TRY 2.

Step 7 – Uninstall most recent Endpoint Policy Manager CSE (from Portal).

Step 8 – Install previous Endpoint Policy Manager CSE (If you need it, ask your tech support professional.)

Step 9 – Reboot.

Step 10 – Did this make the problem go away? If Yes.. that means the problem is between last build and this build. Yes? → As ADMIN.. Run PPLOGS and send us PPLOGS (renamed please to PPLOGS-RESOLVED-PREVIOUS-VERSION.ZIP)

Try 4:​

Step 11 – Uninstall the previous Endpoint Policy Manager CSE from previous step.

Step 12 – Ask your SUPPORT rep if you should turn on DEBUG LOGGING Install the DEBUG BUILD … CSE (get from your support rep).

Step 13 – Make the problem occur, then→ AS ADMIN, run pplogs and send us file renamed as PPLOGS-DEBUG-BUILD-AS-ADMIN.ZIP.

WARNING:​

  • You should be performing these steps ONLY as a test directed by Endpoint Policy Manager technical staff.
  • Do NOT run with the Driver disabled in Production.
  • This will stop much of Endpoint Policy Manager's inner workings such as:

175_1_image002