Checking the Log Files

Log files for Endpoint Policy Manager Java Rules Manager are found in two places:

• %Programdata%\PolicyPak\PolicyPak Java Rules Manager
• %appdata%\local\PolicyPak\PolicyPak Java Rules Manager

To see the \ProgramData\PolicyPak folder, run an admin command prompt as shown in Figure 35. Endpoint Policy Manager Java Rules manager logs are contained within the Endpoint Policy Manager Java Rules Manager folder.

Figure 35. The PolicyPak Java Rules Manager logs are contained withinEndpoint Policy Manager Java Rules Manager folder.

The log files can help determine processing occurrences. There is a different log file for each time Group Policy applies. The following list shows some of these logs:

• ppComputer_onPolicyChanged is used when Group Policy, Endpoint Policy Manager Cloud, and/or PolicyPak XML files (via PolicyPak Exporter) are used. This is your best bet to try first.
• ppComputer_onLogon is used when the computer starts up and processes initial GPOs.
• ppComputer_onGroupPolicy is used when Group Policy is processed.
• ppComputer_OnManual is used when Endpoint Policy Manager's command ppupdate.exe is run.
• ppComputer_onSchedule is used when Endpoint Policy Manager's internal processes attempt to look for any changes while offline (usually every 60 minutes).

Logs are automatically wrapped up and can be sent to support@endpointpolicymanager.com with the PPLOGS.EXE command on any endpoint where the client-side extension (CSE) is installed. Since the main logs for Endpoint Policy Manager Java Rules Manager are in ProgramData, run an Elevated Command Prompt (as admin), and run PPLOGS.EXE to obtain the data from the PolicyPak Java Rules Manager logs.