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I use Partial/Merge mode, and expected existing icons to be maintained, but instead they were wiped out. What happened?

This can occur if you're doing something else to manage the Start Layout **BEFORE** Netwrix Endpoint Policy Manager (formerly PolicyPak) Start Screen & Taskbar Manager is involved.

In short, there are two categories of Start Screen items:

  • Default Windows groups and applications, or groups and applications pinned by user;
  • Applications pinned by Enterprise (regardless of the method they were added: MDM, Group Policy, import-startlayout script during OSD, etc);

Items that fall into the second category "Applications pinned by Enterprise" are wiped out when new layout is applied by Endpoint Policy Manager Start Screen & Taskbar Manager.