Gathering and Uploading Logs

If you are experiencing issues with Netwrix Endpoint Policy Manager (formerly PolicyPak), the first step is to collect logs for support to review. Follow the steps in this video to correctly gather logs of the issue so support can troubleshoot it quickly.

See the What must I send to Endpoint Policy Manager support in order to get the FASTEST support? topic for additional information on current support policies and how to get the fastest support.

Troubleshooting Previous Versions of Endpoint Policy Manager

Use this video for gathering and uploading logs for versions previous to Endpoint Policy Manager v25.4.