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How to Set Up E-mail Alerts

Overview​

E-mail alerts in Endpoint Protector allow you to send specific logs and notifications to administrator e-mail addresses. This article explains how to configure the e-mail server settings and create alerts for various system events.

For the full list of e-mail server configuration options, including OAuth 2.0 authentication for Microsoft Exchange Online, see Mail Settings.

Instructions​

Configure the E-mail Server​

Before you configure the e-mail server, set an e-mail address for your administrator account (System Configuration > System Administrators > Edit info). Endpoint Protector sends test e-mails to this address.

  1. Navigate to the Endpoint Protector Console > System Configuration > Mail Settings.
  2. Select the E-mail Authentication Type:
    • Basic — standard username and password authentication. Supports the Native and SMTP e-mail types, with TLS 1.3.
    • OAuth — OAuth 2.0 authentication for Microsoft Exchange Online.
note

Microsoft is deprecating Basic authentication for SMTP AUTH on Exchange Online. See Deprecation of Basic authentication in Exchange Online for the official announcement and timeline. If your mail server is Microsoft Exchange Online, select OAuth instead of Basic to keep e-mail alerts working.

  1. Configure the fields for the authentication type you selected:
    • Basic: E-mail Type (Native or SMTP), Hostname, SMTP Port, Username, Password, and Encryption type based on the port selected.
    • OAuth: Hostname (recommended: smtp.office365.com), SMTP Port (recommended: 587), Username, Tenant ID, Application (Client) ID, Client Secret Value, and Redirect URI. The redirect URI must match the one registered in your Microsoft Azure application.
  2. For OAuth, click Sign In after saving the fields to complete authorization.
  3. To test the configuration, check Send test email to my account. Endpoint Protector sends a test e-mail to the administrator account when you save the settings.
  4. By default, the no-reply e-mail address is noreply@endpointprotector.com. To use a custom address, switch the no-reply e-mail address from Default to Custom.
tip

If e-mail delivery fails, review the Mail Server Logs tab under System Configuration > Mail Settings for detailed error messages. See Mail Settings for the full configuration reference, including Microsoft Azure prerequisites for OAuth.

Create E-mail Alerts​

  1. Navigate to Alerts and select the desired alert type:
    • System Alerts: for system events (e.g., server disk space, licenses, password expiration).
    • Device Control Alerts: for device control events (e.g., device connected/disconnected, file copy, uninstall attempt).
    • Content Aware Alerts: for content aware protection events (e.g., content threat detected, content threat blocked).
    • EasyLock Alerts: for EasyLock events (e.g., change user password, password login exceeded, password login failure).
  2. Click Create.
  3. Select the Event, then enter the Alert name and select the Administrator who should receive the alert.
  4. Click Save.