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How to Collect Extended Deep Packet Inspection Logs for Mac OS

Overview​

This article explains how to collect extended Deep Packet Inspection (DPI) logs on MacOS to assist with troubleshooting and support requests.

tip

Starting with EPP Server and Client version 2608, DPI debug logs are included automatically in Agent Debugging, so the manual script described in this article is no longer necessary. Netwrix recommends upgrading to the latest EPP version so you can collect DPI logs directly from the Admin console instead of running a script on each endpoint. See Debug Logging for the console-driven Manual and Automatic Logging procedures.

While the automated method is available starting with version 2608, you can still use the manual procedure below to gather DPI logs if you prefer.

Instructions​

Follow the steps below to collect the DPI logs:

  1. Download and extract the following zip file:
    epp_collect_dpi_tool.zip βΈ± Netwrix Endpoint Protector πŸ‘₯

  2. Open a terminal and run the following commands:

sudo chmod 0777 ./epp_collect_dpi_info_mac.sh
sudo ./epp_collect_dpi_info_mac.sh

  1. The log file epp_dpi_logs.tar will generate on your desktop.

  2. Once collected, attach the epp_dpi_logs.tar file to your support ticket related to this issue.