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Using the Live Update Feature on 5.x Legacy Appliances

Overview​

Netwrix Endpoint Protector (EPP) Server versions 5.4.0.0 through 5.9.4.2 included a Live Update feature that let administrators check for and apply incremental server patches directly from the System Configuration section of the console. Starting with EPP Server version 2509, Netwrix removed Live Update entirely. Administrators apply all patches on the 2509 and later image-based platform exclusively through the Offline Patch Uploader, which delivers cumulative updates that bring the server directly to the latest version regardless of the current patch level.

This article preserves the Live Update procedure for administrators still operating a 5.x legacy appliance.

note

Netwrix discontinued support for EPP Server version 5.9.4.2 and all older versions as of 14 February 2026. If your environment still runs a 5.x server, schedule a migration to the current platform as soon as possible. See the EPP Server Migration & Upgrade Guide and Migrating from a Legacy 5.x Server to 2608.

Instructions​

Configuring Live Update​

  1. Navigate to System Configuration > Server Update > Software Update.
  2. Click Configure Live Update.
  3. Select manual or automatic update checks, set the number of retries, and manage Automatic Reporting to the Live Update server.

Configure Live Update dialog for setting manual or automatic update checks, retry count, and Automatic Reporting

Checking for and Applying Updates​

  1. Click Check Now to search for available EPP Server updates. Available updates appear in the Available Updates section.
  2. Select an update and click Apply Updates, or click Apply all updates to install every available update.
  3. Click View Applied Updates to see the most recently installed updates.

To schedule an update instead of applying it immediately:

  1. Select an entry from the available updates.
  2. Click Schedule update.
  3. Use the calendar to select a date and confirm the selection.

Available EPP Server updates screen with options to apply, apply all, or schedule an update

Applying Offline Patches via Live Update​

Use the Offline Patch upload option to select offline patches from the local computer and install them one at a time to bring the server up to the latest available 5.x version.

note

To request an Offline Patch, submit a support ticket through the Netwrix Customer Portal.

Offline Patch upload option for selecting and installing offline patches from a local computer

warning

Before upgrading an EPP Server to version 5.7.0.0 from a pre-5.2.0.6 (5206) version and its associated OS image, enable database partitions. For assistance, submit a support ticket through the Netwrix Customer Portal.