15 docs tagged with "troubleshooting-and-errors"

This article explains why the Destination Details tab may be missing in the Reports and Analysis section of the Endpoint Protector Console and how to resolve the issue.

Describes how to fix the "Secure Connection Failed (Invalid Certificate)" error in Mozilla Firefox when accessing Endpoint Protector by removing certificate entries related to the appliance. Explains certificate-related changes and provides steps to resolve the issue.

This article explains how to resolve an issue where the Endpoint Protector Server user interface (UI) is only accessible using the Safari web browser when the server is hosted on a virtual machine (VM).

The affected computer appears greyed out and cannot be selected in the Netwrix Endpoint Protector client software upgrade interface because it is already assigned to another active upgrade job. This article explains how to identify and resolve the issue so you can select the computer for a new upgrade job.

Use this article to verify the connection between the Netwrix Endpoint Protector Client and the server. It explains how to view the last connection time, server IP and port, connection status, and when policies were last received.

This article explains how to configure your system to generate a memory dump file after a system crash. It shows the Windows settings you must set to collect kernel or complete memory dumps.

This article explains the purpose and handling of the 111.33.33.111 IP address configured on the Endpoint Protector (EPP) server, along with important considerations for firewall and routing settings.

This article provides step-by-step instructions for manually activating debugging logs on Windows for the Endpoint Protector Client.

This article explains how to generate the log file and DPI log file for the Endpoint Protector (EPP) Mac Client using terminal commands.

This article explains how to remotely enable debug logging on an endpoint machine and collect client logs from the server interface, without requiring input or knowledge from the endpoint user.

This article provides step-by-step instructions to resolve issues with the Reports and Analysis logs not loading in Endpoint Protector by adjusting display settings.

This article explains how to upgrade from Endpoint Protector Server v5.8.0.0 to v5.8.1.0 when the Apply Updates button is grayed out after selecting available Endpoint Protector (EPP) software updates.

This article addresses performance issues related to the Endpoint Protector Console/User Interface, detailing symptoms, causes, and resolutions.

Use this article to verify whether the Endpoint Protector network extension is enabled. You can check the status via the command line or the Endpoint Protector Console.

This article explains why the serial number for an iPhone may not be correctly identified and the implications of Apple's security limitations on device identification.