Skip to main content

EasyVista Ticket

This connector opens tickets in EasyVista for manual provisioning.

This page is about EasyVista Ticket .

Package: Ticket/EasyVista

Overview​

EasyVista is an IT Service Manager that provides a service to organize IT resources in a company by using tickets. This allows users to manage projects, materials and teams through a customizable interface.

This connector focuses on the creation of EasyVista tickets for editing manually EasyVista resources.

Prerequisites​

Implementing this connector requires:

  • Reading first the appsettings.agent;
  • An EasyVista account with reading/writing permissions on the target instance.

Export​

This connector exports some of EasyVista entities, see the export capabilities of the EasyVista connector. Some entities cannot be exported.

Fulfill​

This connector writes to EasyVista to create incident and request tickets containing information to create, update or delete a resource. It does not create a resource directly.

Once created, the ticket is managed in EasyVista, not in Identity Manager.

When the ticket is closed or canceled, Identity Manager updates the provisioning state of the resource accordingly. See the Entitlement Assignment topic to find out more on how to configure password reset settings.

See the fulfill capabilities of the EasyVista connector.

For example:

appsettings.agent.json
"EasyVistaManual": {
  "Server": "https://example.easyvista.com/",
  "Login": "username",
  "Password": "password",
  "Account": "11111"
},

Authentication​

Password reset​

See the appsettings.agent topic to find out more on how to configure password reset settings.

Credential protection​

Data protection can be ensured through: