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The Autodiscover Service Couldn't Be Located

Symptom​

When running a job that uses EWSMailbox Data Collector, the following error appears:

The Autodiscover service couldn't be located

Cause​

This error populates due to missing or incorrect Autodiscover settings in the job XML.

Resolution​

To resolve this error, follow the steps below:

  1. Open the Query Properties for the EWSMailbox task.
  2. Select View XML.

View XML screenshot

  1. Insert the following code that best matches your environment within the <EWS_PROPERTIES></EWS_PROPERTIES> tags. This is located near the bottom of the XML.

NOTE: The XML will automatically reformat itself upon saving.

  • SCP Disable Variable
<HTTP_HEADERS/> 
<SERVICE_PROPERTIES/> 
<AUTODISCOVER_PROPERTIES> 
<EnableScpLookup>False</EnableScpLookup> 
</AUTODISCOVER_PROPERTIES>
  • Office Online Only
<HTTP_HEADERS/>
<SERVICE_PROPERTIES>
<Url>https://outlook.office365.com/EWS/Exchange.asmx</Url>
</SERVICE_PROPERTIES>
<AUTODISCOVER_PROPERTIES>
<Url>https://autodiscover-s.outlook.com/autodiscover/autodiscover.svc</Url>
</AUTODISCOVER_PROPERTIES>
  • Hybrid Environment (On-Prem & Online)
<HTTP_HEADERS/>
<SERVICE_PROPERTIES>
<Url>https://outlook.office365.com/EWS/Exchange.asmx</Url>
</SERVICE_PROPERTIES>
<AUTODISCOVER_PROPERTIES>
<EnableScpLookup>False</EnableScpLookup>
<Url>https://autodiscover-s.outlook.com/autodiscover/autodiscover.svc</Url>
</AUTODISCOVER_PROPERTIES>
  1. On the Query Properties window, select Configure.

Configure button screenshot

  1. On the Scan options window, uncheck the option for Match job host against autodiscovered host.

Scan options screenshot

  1. Proceed through the wizard by selecting Next and complete the process by clicking Finish to close out the EWSMailbox DC Wizard.
  2. Select OK to close the Query Properties window.