Netwrix Access Analyzer process running scheduled tasks did not end

Summary

Scheduled task appears to be stuck; how to verify and resolve.

Issue

While in the operating system's Task Scheduler, you notice a scheduled task is running longer than it usually does. The job may be stuck. To verify and/or resolve, follow the steps below.

Instructions

To verify that the job is actually stuck, check the job statistics. If the job's last run is the same time as the scheduled task's start time, and if it has a finish time, it is possible that the process is stuck.

To remediate the issue:

1. Right-click on the scheduled task in Task Scheduler and select End.
2. Check Task Manager for the corresponding Netwrix Access Analyzer process. If you add the Command line column to the Processes tab, it will show you the job that is running. End the process that is causing the issue.
3. Inspect the folder of the job and remove any running.lck files that may be present. Right-click on the job and select Explore folder. If a running.lck file is present, delete it.

Module: Netwrix Access Analyzer - Core
Salesforce Article ID: 000001109