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Blank Reports in Access Analyzer Web Console

Symptom​

The published reports in the Web Console of Netwrix Access Analyzer show blank pages. Searching by a report name allows you to run a report.

Causes​

  • The SQL Server instance times out due to the preexisting query. This issue might arise in larger environments with higher loads.
  • The Reports folder is corrupted.

Resolutions​

Remove the Solution.xml file​

The Solution.xml file queries SQL for a summary of audited systems, and it might be timing out depending on the loads in your environment. Removing it allows the reports to populate in a timely manner.

  1. In the Netwrix Access Analyzer host, navigate to Installation_Folder\STEALTHbits\StealthAUDIT\Jobs\GROUP_NAME.
  2. Remove the Solution.xml file.

Recreate the Reports folder​

If the prior resolution did not help, follow these steps:

  1. In Netwrix Access Analyzer, navigate to the Reporting node.
  2. Review the path to the Reports folder in the Publish Reports: field. The default path is C:\Program Files (x86)\STEALTHbits\StealthAUDIT\Reports.
  3. In the Netwrix Access Analyzer host, recreate the Reports folder.