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Resetting the AIC Administrator Password

Question​

How can you reset the password for the Access Information Center (AIC) Built-In Administrator account?

Answer​

With Access to Another Administrator in AIC​

If you have access to another Administrator within the AIC, follow the steps below to reset the Built-In Administrator password:

  1. Log in to the AIC.
  2. Navigate to Configure Console.
  3. Modify the Built-In Administrator, as shown below:

Modify Built-In Administrator

Without Access to Another Administrator in AIC​

If you do not have access to another AIC Administrator account, perform the following steps to reset the password using the AIC configuration file:

NOTE: The default AIC Configuration file path is \Program Files\STEALTHbits\Access Information Center\AccessInformationCenter.Service.exe.Config.

  1. Open the file as an administrator and remove the hash between " " for the AuthBuiltinAdminPassword3 key:

    Remove hash for AuthBuiltinAdminPassword3

  2. Restart the Netwrix AIC service in Services.msc.

  3. Open the AIC and log in using the default AIC Built-in Administrator credentials:

    • Username: Admin
    • Password: sb

  4. You will then be prompted to enter a new password for the AIC Built-in Administrator.

NOTE: Prior to v11.6, a password reset will not be prompted. It is recommended that you change the password or disable this account.